At lv88, we understand how important the privacy and security of your personal information is. This Privacy Policy explains in detail how we collect, use, store, and protect your data as a trusted member of our platform.
Six core principles that form the foundation of lv88's approach to managing and protecting every member's personal data.
All data transmitted between your device and the lv88 servers is protected by industry-standard 256-bit SSL encryption. This means your login information, financial data, and personal details cannot be intercepted by third parties during transmission.
Your personal data is stored on servers equipped with multi-layered access controls, advanced firewalls, and 24-hour intrusion detection systems. Access to sensitive member data is restricted to authorised personnel only, in accordance with the principle of least privilege.
The lv88 KYC (Know Your Customer) process is designed to protect you from identity fraud. Documents you submit for verification are stored with full encryption and used solely for legal compliance and account security purposes.
Lv88 will not sell, rent, or share your personal data with any third party for marketing purposes without your explicit consent. Your data is only shared with partners necessary for platform operations, and only within the scope set out in this Privacy Policy.
The lv88 platform operates under a strict data protection framework, including compliance with anti-money laundering (AML) requirements and responsible gambling regulations. All our data handling processes are regularly audited by recognised independent bodies.
You have the full right to access, update, amend, or request the deletion of your personal data at any time. Through your lv88 account panel, privacy preferences and communication settings can be managed easily without needing to contact the support team.
To provide you with the best possible service as a member lv88, we need to collect certain categories of personal information. We only collect data that is strictly necessary for the purposes stated in this Privacy Policy, and nothing beyond that.
Personal Identification Information: Full name, date of birth, identity card or passport number, nationality, and residential address. This information is required to fulfil the KYC requirements and anti-money laundering laws set by our licensing authorities.
Contact Information: Email address, mobile number, and mailing address. This information is used for account-related communications, two-factor authentication, and important notifications regarding your account activity.
Financial Information: Bank account number, bank name, debit card details, digital wallet information, and deposit and withdrawal transaction history. All financial information is stored in encrypted format and is never stored in plain text.
Gaming Information: Gaming history, bets placed, wins and losses, game types played, session start times and duration. This data is used for service improvement and responsible gaming monitoring.
Technical Information: IP address, device type, operating system, web browser used, general location data, and access logs. This technical data helps us detect suspicious activity and ensure the security of your account.
lv88 collects your personal information through various transparent and lawful channels. We believe you have the right to know where your data comes from and how it is collected.
Directly from You: When you register a new account at lv88, you voluntarily provide basic personal information. Additional information is collected during the KYC verification process, when you make a deposit or withdrawal, submit a bonus application, or contact our customer support team.
Automatically During Use: When you browse the platform lv88, our systems automatically record technical data such as IP address, browser type, pages visited, time spent on each page, and actions taken. This helps us understand usage patterns and improve the user experience.
Via Cookies and Similar Technologies: Our platform uses cookies, pixel tracking, and similar tracking technologies to remember your preferences, maintain your login session, and analyse usage patterns in aggregate. You can manage your cookie preferences through your browser settings at any time.
From Verified Third-Party Sources: In certain cases, lv88 may receive information about you from third-party identity verification service providers, financial institutions for payment verification, or recognised fraud prevention agencies. All these third-party sources have undergone a rigorous vetting process to ensure their compliance with the data protection standards we set.
lv88 uses collected personal data for specific, lawful, and transparent purposes. We will not use your data for any purpose other than those stated below without obtaining your consent first.
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Account Management | Name, email, password, phone number | Service contract |
| KYC Verification | IC/Passport, selfie, address, date of birth | Legal obligations |
| Payment Processing | Bank details, transaction history | Service contract |
| Security & Fraud Prevention | IP address, device data, activity logs | Legitimate interests |
| Responsible Gaming | Gaming history, betting patterns | Legal obligations |
| Service Communications | Email, phone number | Service contract |
| Marketing & Promotions | Email, game preferences | Your consent |
| Analytics & Improvement | Aggregated usage data, cookies | Legitimate interests |
For marketing and promotional communications specifically, you may withdraw your consent at any time through the notification settings in your account. Withdrawing consent for marketing will not affect the normal operation of your core account services.
lv88 takes our responsibility to protect your privacy seriously. We do not sell your personal data to any party for commercial purposes. However, there are limited situations where we need to share your information with selected third parties to enable us to deliver our services effectively.
Trusted Service Providers: We share necessary data with third-party service providers that support the operation of our platform, including payment service providers, identity verification companies, gaming software providers, and customer support platforms. All such providers are bound by strict data protection agreements and are only permitted to process your data in accordance with our instructions.
Regulatory Authority: lv88 may be required to disclose certain information to regulatory authorities, licensing bodies, law enforcement agencies, or courts when obligated to do so by applicable law. In such situations, we will only disclose the minimum information required under the relevant legal obligation.
Business Restructuring: In the event of a merger, acquisition, or sale of business assets lv88, member personal data may be transferred as part of the business assets. You will be notified in advance of any such change of ownership and provided with appropriate options regarding your data.
Platform lv88 uses cookies and similar tracking technologies to enhance your experience, maintain session security, and understand general usage patterns on our platform.
Essential Cookies (Cannot Be Disabled): These cookies are required for the platform's core functions, such as maintaining your login session, remembering your language and currency preferences, and ensuring the security of each session. Without these cookies, the platform will not function correctly.
Performance & Analytics Cookies: We use analytics cookies to understand how members interact with our platform — which pages are visited most, where members spend the most time, and where technical issues may arise. This data is analysed in aggregate and is not used to directly identify individuals.
Functional Cookies: These cookies remember your preferences and settings, such as display layout, the wagering limits you have set, and your favourite game selections. This makes your experience more personalised and efficient every time you log in.
You can manage or disable non-essential cookies through your web browser settings or via the cookie preference panel available on the platform. lv88. Please note that disabling certain cookies may affect the functionality or user experience on our platform.
lv88 continuously invests in world-class security infrastructure to ensure your personal and financial data is always protected against unauthorised access, disclosure, alteration, or destruction.
Key technical security measures we have implemented:
lv88 does not retain your personal data longer than necessary for the purposes stated in this Privacy Policy, or beyond the period required by applicable law.
Our data retention policy is as follows:
When your data is no longer needed and there is no legal obligation to retain it, lv88 will securely delete or anonymise the relevant data using deletion methods that comply with security standards. You may submit a data deletion request through the channels specified in our contact us section.
As a member lv88 and as a data subject, you have certain rights regarding the personal data we hold about you. lv88 is committed to respecting and facilitating the exercise of these rights within a reasonable timeframe.
You have the right to request a copy of the personal data we hold about you at any time. Data access requests will be processed within 30 days.
If the personal data we hold about you is inaccurate or outdated, you have the right to request immediate correction through your account settings or customer support.
You may request the deletion of your personal data under certain circumstances, subject to applicable legal retention obligations on lv88.
Under certain circumstances, you may request that we restrict the processing of your data while a dispute or investigation is being resolved.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider if required.
You may object to the processing of your data for direct marketing purposes at any time. Objections will be enforced immediately upon receipt.
To exercise any of the above rights, please contact the data protection team lv88 via email or Live Chat available 24/7 on our platform. We will verify your identity before processing any data-related request to ensure the security of your account.
Platform lv88 is intended exclusively for individuals aged 18 and above. We do not knowingly collect, store, or process any personal information from children or minors under the age of 18.
All prospective members are required to confirm they are at least 18 years of age upon registration, and our KYC process carefully verifies this age information through valid identification documents. Any account found to belong to a minor will be closed immediately and all funds returned in accordance with established procedures.
lv88 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our data processing practices, the technologies we use, applicable legal requirements, or other legitimate operational reasons.
When we make significant changes to this Privacy Policy, we will notify you through the following means:
The "Last Updated" date shown at the top of this Privacy Policy will always reflect the date of the most recent changes. We encourage you to review this page periodically to stay informed about how we handle your personal data.
Continued use of the platform lv88 after any changes to this Privacy Policy take effect will be deemed as your acceptance of those changes. If you do not agree with the changes made, you have the right to close your account and withdraw your remaining funds before the changes take effect.
We warmly welcome any enquiries, concerns, or feedback regarding this Privacy Policy or how lv88 handles your personal data. Our data protection team is always ready to assist you.
For any matters relating to data privacy, you may contact us through the following channels:
When contacting us regarding personal data, please include your account username and a clear description of your request or concern so we can process your inquiry more quickly and accurately.
Three core pillars that form the foundation of lv88's approach to protecting every member's privacy.
International-grade security infrastructure with 256-bit encryption ensures your data is never exposed to unauthorised parties.
We are always transparent about the data we collect, why we need it, and how we use it. No hidden agendas, no undisclosed data usage.
You have full control over your personal data. Your rights to access, correct, delete, and port your data are always respected and facilitated by lv88.
Lv88 doesn't just offer the best casino games — we also ensure every aspect of your privacy and data security is managed responsibly. Register now and experience the difference.